Scripts differ from roles in that:
A) scripts also concern the impact of the service setting
B) scripts and roles are terms used to describe the same subject
C) roles are intra-individual
D) scripts are extra-individual
E) scripts cannot be modified via training and experience
Correct Answer:
Verified
Q2: Using a lexicographic approach and the information
Q3: Using a nonsystematic approach and the information
Q4: The _ is the last step in
Q5: According to the text, which one of
Q6: Services are primarily characterized by
A) search attributes
B)
Q7: With regards to the number of service
Q8: Post purchase models attempt to describe the
Q9: The post purchase model which is based
Q10: Roles differ from scripts in that roles
Q11: Scripts differ from roles in that scripts
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