Ellen is an external manager at City Place Coffee. She has only limited knowledge of her employee's performance. What can Ellen do to avoid measurement problems?
A)Prevent the employee from working with the supervisor in the appraisal
B)Avoid allowing employees to evaluate themselves
C)Use a multiple-rater system
D)Perform the evaluation with the information currently available to the supervisor
E)Plan training programs to improve observation and categorization skills

Question

Quizplus · Accepted Answer

Using a multiple-rater system is the best choice in this situation because it allows for input from various sources, including the employee's direct supervisor, coworkers, and even customers. This provides a more well-rounded evaluation and can help eliminate measurement problems that may arise from limited knowledge or individual biases. Preventing the employee from working with the supervisor or avoiding self-evaluation may actually hinder the accuracy of the performance evaluation, and performing the evaluation with limited information may not provide a complete picture of the employee's performance. Planning training programs to improve observation and categorization skills may be helpful, but it does not directly address the issue of measurement problems with limited knowledge.

Ellen Is an External Manager at City Place Coffee