Question 1

Sam is having a conversation with a very important client,but he can't stop thinking about the argument he had with his wife that morning.Which of the following stages is Sam having the most trouble with?

Accepted Answer

Sam is having trouble attending to the conversation with his important client because his mind is preoccupied with the argument he had with his wife.

Question 2

Which step in the listening process suggests that you pay particular attention to nonverbal messages such as the person's posture and facial expressions?

Accepted Answer

The step in the listening process that suggests paying particular attention to nonverbal messages such as the person's posture and facial expressions is "Look". This step involves observing the speaker's nonverbal cues to gain additional information and context that may not be conveyed through their words alone.

Question 3

Research suggests that people who work in business and professional settings spend 26% of their time speaking,compared to 23% writing,and 19% reading.What percentage do those same people spend listening?

Accepted Answer

If 26% of the time is spent speaking and 23% writing, that puts us at 49% accounted for. Adding in the 19% spent reading brings us to 68%. To get to 100%, we can subtract this from 100, which gives us 32%. Therefore, the remaining time must be spent listening, which is 33%.

Question 4

According to Albert Mehrabian,verbal messages convey the explicit meanings,or ,of our communication,whereas nonverbal messages convey the implicit,or
,meanings.

Accepted Answer

Albert Mehrabian's research suggests that verbal messages convey the content (what is actually said), while nonverbal messages convey the relational aspect (how it is said and the emotions or attitudes behind the message).

Question 5

The SOLER process is given as a strategy to help you in which step of the listening process?

Accepted Answer

The SOLER process (Sit squarely, Open posture, Lean toward the speaker, Eye contact, and Relax) is a strategy to help you in the "Listen" step of the listening process.

Question 6

Which of the following is NOT something you should be looking for during the "look" step?

Accepted Answer

During the "look" step, you should be paying attention to liking cues (signs that the person may or may not be interested in you or what you are saying), interest cues (signs that the person is engaged in the conversation), and status cues (signs of their position or importance). Boredom cues, however, are not helpful to look for, as they indicate disinterest and may lead to a less successful interaction.

Question 7

Stepping away from your own thoughts and attempting to experience the feelings of another person is called .

Accepted Answer

Social decentering involves stepping away from one's own perspective to understand and experience the feelings and thoughts of another person.

Question 8

According to your textbook,a simple rule to help you listen for content and relational meanings and convert messages into knowledge is to .

Accepted Answer

The simple rule to help you listen for content and relational meanings and convert messages into knowledge is to "stop, look, and listen." This means to stop any distractions, look at the speaker to observe their nonverbal cues, and listen actively to both the words and tone of the message. This can help you understand both the factual content and the emotional or relational aspects of the message being conveyed.

Question 9

The primary difference between a whole-part learning style and a part-whole learning style is that .

Accepted Answer

Whole-part learners prefer to start with the big picture and then break it down into smaller parts, while part-whole learners prefer to start with smaller details and then connect them to the larger concept.

Question 10

The primary difference between hearing and listening is .

Accepted Answer

Hearing refers to the physiological process of sound entering through the ear and being processed by the brain, while listening involves actively paying attention to and making sense of the sounds we hear. Thus, while hearing is a physical process, listening involves a cognitive and mental process of interpreting and understanding what is heard.

Question 11

Bruce's boss likes to have staff meetings every morning.This is a problem for Bruce because his mental alertness is best in the evening. Which of the following should Bruce NOT do?

Accepted Answer

Changing the location of the meeting does not address Bruce's issue of mental alertness being better in the evening. The other options directly address his challenge of not being mentally alert in the morning.

Question 12

Anything that interferes with or distorts the listening process is called a(n) .

Accepted Answer

A barrier is anything that prevents effective listening. Distracters and interference are examples of specific types of barriers. Information overload is not necessarily a specific barrier, but rather a condition of having too much information to effectively process.

Question 13

Neal went to the storeroom to get some supplies for his manager.While at the storeroom Neal forgot whether he was supposed to get paper clips or staples,but he had written a list which said "staples." Neal used a list to help him with which stage of listening?

Accepted Answer

Neal used his list to remember what he was supposed to get, indicating that he was in the stage of remembering.

Question 14

Listening involves which of the following processes?

Accepted Answer

The process of listening includes selecting the sounds to focus on, attending to those sounds, understanding their meaning, remembering them, and responding appropriately. Therefore, the most accurate option is C, as it includes all of these key processes. Option A is incorrect because it includes memorizing, which is not always a necessary part of listening, depending on the situation. Option B includes awareness, which is not necessarily required for listening, as we can listen even if we are not consciously aware that we are doing so. Option D includes screening, which is not a process that is typically associated with listening, unless we are in a noisy or distracting environment where we need to screen out unwanted sounds in order to hear what we want to focus on.

Question 15

Laura gets really nervous when she is listening to new information and worries that she will get something wrong.Which of the following is NOT a solution suggested by your textbook for Laura?

Accepted Answer

While repetition can be helpful, asking the speaker to repeat the message multiple times may come across as rude or indicate a lack of attention on the listener's part. It is better to ask for clarification or take notes to ensure that the information is understood accurately.

Question 16

Juan was asked to attend a workshop on business finance and accounting.Even though he gave his best effort,he simply was not familiar with any of the concepts,formulas,or equations.Which stage of listening is Juan struggling with?

Accepted Answer

Juan is struggling with understanding the concepts, formulas, and equations being presented in the workshop. This stage of listening involves making sense of the information being received, which Juan is having difficulty with.

Question 17

What concept describes mental processing strategies that give information new meaning by organizing the information?

Accepted Answer

Elaboration strategy is the concept that describes mental processing strategies that give information new meaning by organizing it in a meaningful way. This includes adding detail, creating associations or connections, or giving examples to the information being learned. Whole-part learning and part-whole learning are strategies for organizing information spatially, while paraphrasing involves restating information in different words without necessarily adding new meaning.

Question 18

Kim is listening to her friend Juan talk about his latest football game.When Juan said "football" Kim thought he meant American football,but Juan meant soccer.Kim was having trouble with what stage of listening?

Accepted Answer

The answer of Kim is listening to her friend Juan...

Question 19

The stage of listening in which we assign meaning to the verbal and nonverbal messages received is .

Accepted Answer

Understanding is the stage of listening where we interpret and assign meaning to the verbal and nonverbal messages received from the speaker. This is a crucial stage as it involves making sense of the information and comprehending the speaker's intended message. Selecting, attending, and remembering are the other stages of listening which occur before and after understanding.

Question 20

Bill's supervisor likes to hold staff meetings at a busy local café.Bill is constantly getting distracted during the meeting by the other customers.According to your textbook what should Bill do to improve his ability to listen at the staff meeting?

Accepted Answer

Bill should ask his supervisor to change the location of the staff meetings to a quieter place where he can focus and listen more effectively. Simply assuming that he hears the important information or relying on notes from a coworker may not be adequate solutions. While recording the meeting could be an option, it may not be practical or appropriate in all situations. Therefore, asking for a change in location is the best choice.

Quiz 4: Listening and Responding