Question 1

According to your textbook it is important for an effective listener to "listen with their eyes" during the look step of the listening process.What three types of cues should an effective listener be looking for?

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Question 2

Identify and discuss three ways to help others remember your messages.

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Question 3

According to your textbook,using empathic messages is one of the three sets of skills for responding to others while listening to them.Define empathy,discuss its relevance in the workplace,and identify three ways to incorporate empathic messages while listening to others.

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Question 4

Identify three ways to help others respond to your messages and explain how these responses can help a speaker.

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Question 5

Compare,contrast and give an example of selecting and attending.

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Question 6

What is social decentering and how does it help a person be a more effective listener?

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Question 7

According to your textbook what are the three listening styles and why are they important to know?

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Question 8

Identify and define each of the five listening steps.

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Question 9

Javier has trouble "stopping" when his coworker stops by his cubicle to talk about a current project they are both on.Identify how Javier can use each step in the SOLER process to prepare himself physically to listen.

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Question 10

Before someone can listen to your message,he or she must select it from other competing messages.
Describe three ways you can help others select your messages.

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Question 11

Assuming listeners have selected and paid attention to your message,how can you help them understand,decode,or assign appropriate meanings to the message? Discuss three ways to help others understand your messages.

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Question 12

According to the textbook,to listen well,you have to be able to do four listening activities simultaneously during the "listening" step.What are these four activities? Provide a strategy for each activity to enhance the listening process.

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Question 13

Bill gets bored listening to his coworker Teresa because he can process information faster than she speaks.According to your textbook what can Bill do to be a more effective listener?

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Question 14

Listeners may have selected your message,but that doesn't mean they will necessarily pay attention to it.Identify three ways you can help others attend to your messages and provide an example for each.

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Quiz 4: Listening and Responding