Question 1

Attitudes can be changed by reversing the processes by which they were formed.

Accepted Answer

Attitudes can be formed through different processes such as socialization, personal experience, and exposure to media. These processes can be reversed by offering new information, changing the context or environment, and providing alternate experiences, thus changing attitudes.

Question 2

The negative side to workers "putting on a happy face" is that it can lead to stress, burnout, and job dissatisfaction.

Accepted Answer

When workers feel pressure to constantly display positive emotions, it can be emotionally exhausting and contribute to negative outcomes such as stress, burnout, and job dissatisfaction.

Question 3

Which one of the following is likely to have the biggest positive impact on job satisfaction?

Accepted Answer

Positive interpersonal relationships in the work environment have consistently been shown to have the biggest impact on job satisfaction. Feeling valued and supported by colleagues and superiors contributes to a more positive work experience overall. While perks like company-paid car washes and pet insurance may be nice, they are not likely to have as significant of an impact on overall job satisfaction. The opportunity to work from home can also be a positive factor, but it may not be feasible or desirable for all employees or industries.

Question 4

When making decisions, research suggests that an effective way of enhancing happiness is to seek ________.

Accepted Answer

Seeking reasonable outcomes is suggested by research as an effective way of enhancing happiness because it helps in setting achievable goals and managing expectations, leading to satisfaction and reduced disappointment.

Question 5

According to the spheres of life model, happiness occurs when ________.

Accepted Answer

According to the spheres of life model, happiness occurs when the various components of life work together in harmony. This includes six spheres of life: spirituality, work, financial, social, physical, and personal. It's not related to the hemispheres of the brain, the number of spheres, or how rapidly they are spinning.

Question 6

One justification for management investing time and money in satisfying employees is that satisfied employees are more likely to satisfy customers.

Accepted Answer

Happy and satisfied employees are more likely to provide better customer service, leading to satisfied customers and ultimately higher profits for the company.

Question 7

Al is always willing to go above and beyond his job description to help the company. Al is an example of ________,

Accepted Answer

Al's willingness to do more than what is expected of him shows that he is a good organizational citizen - someone who is committed to helping the company achieve its goals and values, even if it means going beyond the requirements of his job description. This type of behavior is highly valued by employers, as it contributes to a positive work environment and can improve overall organizational performance. Strong self-interest, naivety, and emotional intelligence are not relevant factors for this scenario.

Question 8

Research about social networks and happiness indicates that ________.

Accepted Answer

Research studies have suggested that being directly and indirectly connected to happy people enhances happiness. The positive emotions, knowledge, and behavior of happy individuals tend to spread within social networks and influence their connections. Contrarily, being connected to unhappy people can drain an individual's happiness levels. The studies have also found that spending money on others in your network brings a person happiness. However, there is no evidence to support that the happiest people avoid social networks.

Question 9

Research suggests that happiness is almost a random event, so it is mostly a waste of time to take concrete steps to achieve happiness.

Accepted Answer

While happiness can often feel unpredictable, research suggests that there are concrete steps that individuals can take to increase their overall sense of well-being and lead happier lives. These steps can include things like practicing gratitude, engaging in meaningful activities, maintaining social connections, and taking care of one's physical and mental health. While there may always be some degree of chance involved in determining one's happiness, it is certainly not a waste of time to invest in behaviors and practices that can increase one's overall well-being.

Question 10

Executive secretary Mona engages in the personal support dimension of organizational citizenship behavior when she ________.

Accepted Answer

Providing emotional support to a coworker who is experiencing a personal loss is an example of engaging in the personal support dimension of organizational citizenship behavior.

Question 11

Billy Joe has a high standing on the personal support dimension of organizational citizenship behavior. So when a coworker asks for assistance with a difficult problem, Billy Joe is likely to say, ________

Accepted Answer

The statement suggests that Billy Joe has a willingness to provide assistance, which is a key feature of personal support behavior. Option A shows a helpful and positive response to a coworker who needs assistance, which is consistent with this behavior. Options B through D are dismissive or negative responses, which are not indicative of personal support behavior.

Question 12

A survey conducted by the Society for Human Resource Management found that the two major drivers of job satisfaction are gift certificates and adequate parking space.

Accepted Answer

This statement is false. According to the Society for Human Resource Management, the two major drivers of job satisfaction are professional development opportunities and respectful treatment of employees.

Question 13

Sasha works as a makeup specialist in a funeral parlor. Although many people make jokes about her work, Sasha finds it to be very meaningful, thereby contributing to her job satisfaction.

Accepted Answer

Sasha finds her work in a funeral parlor to be meaningful, which contributes to her job satisfaction.

Question 14

A potential problem of workers putting on a happy face is that they might ________.

Accepted Answer

Workers may experience stress and job dissatisfaction if they feel like they have to constantly put on a happy face, leading to burnout and decreased job performance.

Question 15

Most people know they have made a good decision when it leads to ________,

Accepted Answer

Happiness or closely related emotions are generally an indication of a good decision. It means that the decision aligns with our goals and values and brings us joy or satisfaction.

Question 16

Judd has shown the motivating component of organizational citizenship behavior.

Accepted Answer

Organizational citizenship behavior refers to voluntary actions of employees that go beyond their job requirements and contribute to the overall success of the organization. The motivating component of OCB is the employee's desire to contribute and make a positive impact on the organization, which Judd has shown.

Question 17

Aubrey uses her interpersonal skills to assist others in her place of work, thereby demonstrating the personal support dimension of organizational citizenship behavior.

Accepted Answer

The personal support dimension of organizational citizenship behavior involves a person providing emotional, personal, or practical support to others in their workplace. Aubrey's use of interpersonal skills to assist others fits this dimension, thereby demonstrating her organizational citizenship behavior.

Question 18

Happier people have better physical health, achieve more career success, work harder, and are more caring and socially engaged.

Accepted Answer

Research shows that there is a strong correlation between happiness and physical health, career success, productivity, and social engagement. Happier people are more likely to take care of their bodies, have better immune systems, and experience less stress and chronic illnesses. They also tend to be more motivated, focused, and creative in their work and achieve greater career success as a result. Additionally, happier people are more likely to be kind, compassionate, and socially connected, which can lead to more fulfilling relationships and a greater sense of purpose and meaning in life.

Question 19

Negativity and cynicism on the job is never helpful, even in jobs such as auditor or store detective.

Accepted Answer

While generally considered negative traits, negativity and cynicism can be helpful in roles like auditor or store detective, where skepticism and a critical eye are necessary to identify inconsistencies, fraud, or theft.

Question 20

Courtesy toward coworkers is an important component of organizational citizenship behavior.

Accepted Answer

Organizational citizenship behavior requires individuals to engage in positive acts that benefit the organization as a whole, and treating coworkers with respect and courtesy is a crucial aspect of this behavior. By showing kindness and consideration toward coworkers, individuals create a positive work environment that fosters productivity and collaboration.

Quiz 4: Emotional Intelligence, Attitudes, and Happiness