Question 1

One hint that Garfield is a micromanager is that he checks each of his team members at least once a day to make sure they are seated correctly at their desks to avoid ergonomics problems.

Accepted Answer

Checking on team members daily to ensure they are seated correctly at their desks shows a level of control and attention to detail that is typical of a micromanager.

Question 2

Making other people feel important is an honest relationship-building tactic because ________.
A)most workers need a daily dose of flattery to keep going
B)making others feel important is part of most job descriptions
C)approximately 95 percent of workers are narcissists
D)every worker in an organization has a contribution to make

Accepted Answer

Every worker in an organization has a contribution to make, and making them feel important acknowledges their worth and fosters a positive relationship. It is not necessary that most workers need flattery or that it is part of most job descriptions. Also, it is not accurate to say that 95 percent of workers are narcissists.

Question 3

Serena engages in proactive customer service performance when she investigates how much the customer could really afford to pay for her company's product.

Accepted Answer

Proactive customer service involves anticipating customer needs or issues and addressing them before the customer has to ask for help. Investigating how much a customer can afford is more related to sales tactics or pricing strategies rather than proactive customer service.

Question 4

Being uncivil toward coworkers helps build relationships with them because uncivil behavior, including rudeness, has become the norm in the workplace.

Accepted Answer

Being uncivil towards coworkers does not build relationships, rather it damages them. Although incivility may unfortunately be present in some workplaces, it is not a healthy or effective way to foster positive working relationships. Respectful and courteous behavior is key to creating a positive and productive work environment.

Question 5

Niki wants to be part of the in-crowd in the office so she should exert effort into developing good relationships with coworkers.

Accepted Answer

Yes, Niki should exert effort into developing good relationships with coworkers if she wants to be part of the in-crowd in the office. Building positive relationships with colleagues can help her gain trust, respect, and ultimately, popularity among her peers in the workplace.

Question 6

Baxter's boss, Alberto, has the pet peeve of wanting text message progress reports twice a day. Baxter thinks that these reports are a waste of time. A recommended approach for Baxter would be to ________.
A)report Alberto's behavior to Alberto's boss
B)negotiate with Alberto on the frequency of reports
C)take the initiative to send only weekly updates
D)send the updates to Alberto at least twice a day

Accepted Answer

The answer of Baxter's boss, Alberto, has the pet peeve...

Question 7

A study with healthcare workers showed that having low self-esteem was associated with high popularity because workers with low self-esteem do not create jealously problems.

Accepted Answer

The answer of A study with healthcare workers showed that...

Question 8

Sebastian could be engaging in the BYB phenomenon at the office when he explains to coworkers how he ________.
A)plans to remove mites from his mattress
B)make suggestions for updating the purchasing system
C)appreciates being a member of his team
D)would like more first-hand information about the company fitness club

Accepted Answer

BYB (Bring Your Bedroom) phenomenon refers to sharing personal, often private, aspects of one's life with coworkers or in a professional setting. Sebastian talking about removing mites from his mattress fits this description as it involves personal home life, which is typically considered private.

Question 9

Group norms are usually communicated to employees through orientation programs and company manuals.

Accepted Answer

The answer of Group norms are usually communicated to employees...

Question 10

A basic part of being civil is ________.
A)demanding your rights
B)gently poking fun at the clothing of coworkers
C)practicing good basic manners
D)confronting coworkers about their mistakes

Accepted Answer

Practicing good basic manners is an essential part of being civil, such as saying "please" and "thank you," holding doors open for others, and being respectful towards others. The other options listed do not align with the concept of civility.

Question 11

Companies are more likely to discourage romantic relationships between employees at the same level than restricting managers from dating subordinates.

Accepted Answer

Many companies have policies in place to prevent managers from dating subordinates due to the potential for abuse of power and favoritism. In contrast, companies may be less likely to discourage romantic relationships between employees at the same level, as long as they do not create conflicts of interest or disrupt the work environment.

Question 12

A major problem in deviating from group norms is that you run the risk of being isolated from the group.

Accepted Answer

Deviating from group norms can result in social rejection, which can lead to isolation from the group.

Question 13

Amy is given a gold pin honoring her 25 years of good service to the firm. Which of the following compliments paid her best fits the qualities of an appropriate compliment?
A)"I don't know where the company would be without you."
B)"I guess the company isn't fussy." (Said with a laugh.)
C)"I'm impressed with your reputation and stability."
D)"With your record, you should be an executive."

Accepted Answer

Option C is the best compliment as it acknowledges Amy's reputation and stability, reflecting positively on her 25 years of service. It is specific to her contribution and uses positive language. Option A could be considered an appropriate compliment but could also come across as excessive or insincere. Option B is not appropriate as it includes a negative remark. Option D could be interpreted as pressuring Amy to take on more responsibility.

Question 14

A study involving over 1,000 employees suggested that supervisors who are abusive are being abused by higher management.

Accepted Answer

The study suggested that abusive supervisors may be victims of abuse themselves from higher management.

Question 15

An employee who wants to be a good team player should ________.
A)avoid giving information and opinions to others
B)avoid asking for favors from other team members
C)keep jokes to himself or herself
D)provide emotional support to group members

Accepted Answer

Providing emotional support to group members is a key characteristic of being a good team player. This helps build trust and rapport among team members, and creates a positive and cohesive work environment. Avoiding giving information/opinions or asking for favors may hinder effective collaboration, while keeping jokes to oneself may not necessarily contribute to being a good team player.

Question 16

Ellie is referred to as a micromanager because she is a manager who ________.
A)carefully monitors the work of group members
B)has responsibility for small computers in the office
C)enjoys punishing group members for small mistakes
D)gives group members too much freedom

Accepted Answer

A micromanager is someone who closely controls and monitors the work of group members, often to an excessive degree. This is consistent with option A. Option B mentions small computers, which is not related to the concept of micromanagement. Option C involves punishing group members, which is not necessarily part of micromanagement. Option D suggests giving group members too much freedom, which is the opposite of micromanagement.

Question 17

A study showed that two important factors in building good coworker relationships are ________.
A)low self-esteem and being at the edge of a communication network
B)high self-esteem and being at the center of a communication network
C)being introverted and avoiding communication networks
D)low self-esteem and sending Tweets to coworkers

Accepted Answer

The study suggests that two important factors in building good coworker relationships are having high self-esteem and being at the center of a communication network. Being at the center of a network allows for more opportunities to interact and form relationships with coworkers. Additionally, having high self-esteem can lead to more confidence in social situations and a greater willingness to engage in coworker relationships. Choices A, C, and D are not supported by the study.

Question 18

The purpose of the consensual relationship (or love)contract is to set an upper limit on how much the couple can sue the company should they split within three years.

Accepted Answer

The purpose of the consensual relationship (or love) contract is to establish mutual expectations and boundaries within the relationship, not to limit legal action in case of a breakup.

Question 19

If Margot would like to have more access to the boss, power, and information she should ________.
A)spy on her coworkers
B)become part of the office in-group
C)become part of the office out-group
D)decrease her organizational citizenship behavior

Accepted Answer

Becoming part of the in-group can allow Margot to gain more access and influence within the organization. This involves building positive relationships with coworkers and the boss, being seen as trustworthy and reliable, and demonstrating a strong work ethic. Spying on coworkers or being part of the out-group can damage Margot's reputation and make it more difficult to gain access to important information and opportunities. Decreasing her organizational citizenship behavior (such as helping others or volunteering for projects) can also harm her reputation and limit her access to the boss and key decision-makers.

Question 20

Following the Golden Rule has become too old-fashioned a tactic to be an effective way to build teamwork in the modern workplace.

Accepted Answer

The Golden Rule, which suggests treating others as one would like to be treated, promotes respect, empathy, and collaboration, which are timeless principles beneficial for building teamwork in any era, including the modern workplace.

Quiz 9: Specialized Tactics for Getting Along With Others in the Workplace

One hint that Garfield is a micromanager is that he checks each of his team members at least once a day to make sure they are seated correctly at their desks to avoid ergonomics problems.

Making other people feel important is an honest relationship-building tactic because ________.

Serena engages in proactive customer service performance when she investigates how much the customer could really afford to pay for her company's product.

Being uncivil toward coworkers helps build relationships with them because uncivil behavior, including rudeness, has become the norm in the workplace.

Niki wants to be part of the in-crowd in the office so she should exert effort into developing good relationships with coworkers.

Baxter's boss, Alberto, has the pet peeve of wanting text message progress reports twice a day. Baxter thinks that these reports are a waste of time. A recommended approach for Baxter would be to ________.

A study with healthcare workers showed that having low self-esteem was associated with high popularity because workers with low self-esteem do not create jealously problems.

Sebastian could be engaging in the BYB phenomenon at the office when he explains to coworkers how he ________.

Group norms are usually communicated to employees through orientation programs and company manuals.

A basic part of being civil is ________.

Companies are more likely to discourage romantic relationships between employees at the same level than restricting managers from dating subordinates.

A major problem in deviating from group norms is that you run the risk of being isolated from the group.

Amy is given a gold pin honoring her 25 years of good service to the firm. Which of the following compliments paid her best fits the qualities of an appropriate compliment?

A study involving over 1,000 employees suggested that supervisors who are abusive are being abused by higher management.

An employee who wants to be a good team player should ________.

Ellie is referred to as a micromanager because she is a manager who ________.

A study showed that two important factors in building good coworker relationships are ________.

The purpose of the consensual relationship (or love)contract is to set an upper limit on how much the couple can sue the company should they split within three years.

If Margot would like to have more access to the boss, power, and information she should ________.

Following the Golden Rule has become too old-fashioned a tactic to be an effective way to build teamwork in the modern workplace.