Which of these statements about job satisfaction and customer satisfaction is TRUE?
A)Employees with higher job satisfaction tend to give poorer customer service.
B)Satisfied employees are less likely to quit, so customers receive more consistent and familiar service.
C)Satisfied employees have a more positive mood, which communicates friendliness to customers and are less likely to quit, so customers receive more consistent and familiar service.
D)Satisfied employees are more likely to engage in "neglect," so customers receive poorer service from these employees.
E)Satisfied employees have a more positive mood, which communicates friendliness to customers.

Question

Quizplus · Accepted Answer

Research has consistently shown that employees with higher job satisfaction tend to provide better customer service. Satisfied employees are more likely to have a positive mood, which translates to friendliness towards customers. Additionally, satisfied employees are also less likely to quit, which means that customers receive more consistent and familiar service. The other options (A, B, D, and E) are all incorrect.

Which of These Statements About Job Satisfaction and Customer Satisfaction