When closing a persuasive message for a claim or adjustment,what should be included in the message?
A)How a successful resolution will repair or maintain a mutually beneficial working relationship
B)Contact information, including time when to best reach you
C)An idea of the potential consequences of not coming to a mutually beneficial solution
D)A specific statement of how you would like to see the issue resolved
E)A complete and specific review of the facts

Question

Quizplus · Accepted Answer

A)People generally respond most favorably to requests that are calm and reasonable. Close on a respectful note that reflects how a successful resolution of the situation will repair or maintain a mutually beneficial working relationship.

When Closing a Persuasive Message for a Claim or Adjustment,what