According to Armand V. Feigenbaum, quality is determined by the customer.

Name: According to Armand V. Feigenbaum, quality is determined by the customer.
Brand: Quizplus
Rating: 4.9 (38 reviews)

Question

Quizplus · Accepted Answer

Armand V. Feigenbaum is known for his concept of Total Quality Control, which emphasizes that quality is determined by the customer's perception and satisfaction with a product or service. Therefore, the answer is true, as he believed that meeting customer expectations is essential for achieving quality.