Customer service modules in CRM systems provide tools for
A)assigning and managing customer service requests.
B)sales quote generation.
C)identifying profitable and unprofitable customers.
D)managing sales prospect and contact information.

Question

Quizplus · Accepted Answer

Customer service modules in CRM systems are specifically designed to assign, manage and track customer service requests, making sure that customer concerns and inquiries are addressed promptly and accurately. Sales quote generation, identifying profitable and unprofitable customers, and managing sales prospect and contact information are features found in other modules of a CRM system.

Customer Service Modules in CRM Systems Provide Tools for