Analyzing sales representative and customer service representative productivity is an example of
A)CLTV.
B)analytical CRM.
C)operational CRM.
D)demand planning.

Question

Quizplus · Accepted Answer

Analyzing sales representative and customer service representative productivity falls under analytical CRM as it involves the analysis of customer data to gain insights and improve business decisions. It involves using data mining, pattern recognition, and other analytical tools to identify opportunities and improve operational efficiency.

Analyzing Sales Representative and Customer Service Representative Productivity Is an Example