Question 1

Questions that invite rather than demand answers and provide clients substantial freedom in determining the amount and type of information to give are known as __________ questions.
A) closed
B) leading
C) neutral
D) open

Accepted Answer

Open questions invite clients to share more information and provide them with the freedom to answer in their own way. Closed questions, on the other hand, limit the amount and type of information that clients can give, as they require a simple "yes" or "no" answer. Leading questions are worded in a way that suggests an answer, while neutral questions do not express any bias or influence.

Question 2

Which of the following statements about listening is/are True?
A) Listening is a highly active process demanding concentration and attention.
B) Listening involves multiple steps.
C) Listening is a subjective experience.
D) All the above statements about listening are True.

Accepted Answer

All of the statements about listening are true. Listening requires an active process of concentrating, attending, and comprehending information. It also involves multiple steps, such as receiving, interpreting, and responding to the communication. Additionally, listening is a subjective experience, as individuals' perceptions and interpretations of the message can differ based on their own biases and experiences.

Question 3

A lapse is a temporary fall, a slip, or a mistake that is usually limited to single event.

Accepted Answer

A lapse is a temporary deviation from expected behavior or performance, typically resulting from fatigue, stress, or other temporary factors. It is typically a single occurrence and can be easily corrected.

Question 4

When educating or counseling a client, simply asking the client to repeat or restate what was just said is known as
A) clarification
B) paraphrasing
C) probing
D) reflection

Accepted Answer

The answer of When educating or counseling a client, simply...

Question 5

Comprehension involves not only attaching meaning to information but also correctly interpreting the meaning of the client's communication.

Accepted Answer

Comprehension involves both attaching meaning to information and correctly interpreting the meaning of the client's communication.

Question 6

Listening and hearing are the same.

Accepted Answer

Listening involves active engagement and processing of the sounds or words being heard, while hearing is simply the physical act of registering sound waves in the ear. So, listening and hearing are not the same.

Question 7

Parents, spouses, partners, and siblings can be important sources of information about the patient and a counselor may want to have them present during the interview or available for questions later.

Accepted Answer

Having family members present or available for information can be helpful for a counselor in understanding the patient's situation and providing appropriate support.

Question 8

During an interview it is recommended that counselors avoid asking __________ questions.
A) closed
B) leading
C) neutral
D) open

Accepted Answer

Leading questions can steer the conversation in a certain direction and may not allow the client to fully explore their thoughts and feelings. It is best to use open and neutral questions to allow the client to lead the conversation and feel heard. Closed questions can also limit the client's responses.

Question 9

Which one of the following counseling theories attempts to alter previously learned human behavior or to encourage the development of new behavior through a variety of action-oriented methods, as opposed to changing feelings or thoughts?
A) behavior modification
B) person-centered approach
C) rational-emotive therapy
D) reality therapy

Accepted Answer

Behavior modification is a counseling theory that focuses on changing actions and behaviors through various techniques such as positive reinforcement, punishment, and modeling. It aims to help individuals learn new behaviors that are more adaptive and appropriate, rather than simply focusing on changing their thoughts or feelings.

Question 10

Which one of the following statements is False?
A) Posture, facial expressions, and tone of voice are sometimes more reliable indicators of a person's feelings than are his or her words.
B) Nonverbal communication is not as easily controlled by conscious thought as is verbal communication.
C) There are no cultural differences in what is considered to be a comfortable distance between two communicating persons.
D) Lack of congruence, or agreement, between verbal and nonverbal communication can be an important indicator that a client is consciously or unconsciously omitting something.

Accepted Answer

There are indeed cultural differences in what is considered a comfortable distance between two communicating persons. This is known as proxemics, and different cultures may have different norms and expectations regarding personal space and physical distance during communication.

Question 11

A guided communication process between two persons or parties with the predetermined purpose of obtaining or exchanging specific information through the asking and answering of questions is known as
A) counseling
B) educating
C) interviewing
D) training

Accepted Answer

Counseling, educating, and training all involve a one-sided delivery of information, whereas an interview involves a back-and-forth exchange of information through questioning and answering.

Question 12

A hearing or vision deficit can be a source of interference to communication.

Accepted Answer

A hearing or vision deficit can make it difficult for an individual to receive and interpret messages accurately, which can interfere with communication.

Question 13

No counselor can motivate a client but a counselor can create a climate that helps clients motivate themselves.

Accepted Answer

Motivation ultimately comes from within the client, but a counselor can facilitate the development of motivation by creating a supportive and empowering environment for the client.

Question 14

Beginning an interview with general, open questions and then gradually narrowing the interview to more specific inquiries using closed questions is referred to as
A) the funnel sequence
B) the open to closed approach
C) the person-centered approach
D) probing

Accepted Answer

The funnel sequence is a common interview technique that involves starting with open-ended questions and gradually narrowing down to more specific closed questions as the interview progresses. This helps to establish rapport with the interviewee and allows for more detailed and targeted questioning later on.

Question 15

When several people hear the same person talking, they all receive the same message.

Accepted Answer

While they may hear the same words, individual interpretation, prior knowledge, and personal biases can lead to each person receiving a different message.

Question 16

When educating or counseling a client, restating the affective or emotional part of the client's words is known as
A) clarification
B) paraphrasing
C) probing
D) reflection

Accepted Answer

Restating the affective or emotional part of the client's words is known as reflection. Reflection involves echoing back the client's emotions, often through the use of feeling statements. It can help the client feel heard and validated, deepening the therapeutic relationship and facilitating exploration of the client's emotions.

Question 17

Communication occurs simultaneously on two levels, verbal and nonverbal.

Accepted Answer

Communication involves both the spoken or written words (verbal) and the tone of voice, facial expressions, body language, and gestures (nonverbal).

Question 18

Counselor characteristics that include genuineness, unconditional positive regard and acceptance of the client, and an understanding of the client's feelings are best associated with which one of the following counseling theories?
A) behavior modification
B) person-centered approach
C) rational-emotive therapy
D) reality therapy

Accepted Answer

The person-centered approach emphasizes the importance of the counselor's genuineness, unconditional positive regard, and empathy towards the client. This approach believes that the client is the expert on their own life, and the counselor's role is to be a supportive facilitator in the client's self-exploration and growth. The other three options (behavior modification, rational-emotive therapy, and reality therapy) do not prioritize these counselor characteristics in the same way as person-centered therapy.

Question 19

Shopping for food after eating and shopping from a list are examples of techniques used in
A) behavior modification
B) person-centered approach
C) rational-emotive therapy
D) reality therapy

Accepted Answer

Both shopping for food after eating and shopping from a list are techniques used in behavior modification, which is a therapeutic approach based on the principles of operant conditioning. These techniques aim to modify or change unwanted behaviors by reinforcing desirable behaviors and punishing undesirable behaviors.

Question 20

Questions that allow the counselor to control answers and to ask for specific information are known as __________ questions.
A) closed
B) leading
C) neutral
D) open

Accepted Answer

Closed questions are designed to limit responses to specific information, making it easier for the counselor to control the conversation and get the information they need.

Quiz 11: Counseling Theory and Technique

Questions that invite rather than demand answers and provide clients substantial freedom in determining the amount and type of information to give are known as __________ questions.

Which of the following statements about listening is/are True?

A lapse is a temporary fall, a slip, or a mistake that is usually limited to single event.

When educating or counseling a client, simply asking the client to repeat or restate what was just said is known as

Comprehension involves not only attaching meaning to information but also correctly interpreting the meaning of the client's communication.

Listening and hearing are the same.

Parents, spouses, partners, and siblings can be important sources of information about the patient and a counselor may want to have them present during the interview or available for questions later.

During an interview it is recommended that counselors avoid asking __________ questions.

Which one of the following counseling theories attempts to alter previously learned human behavior or to encourage the development of new behavior through a variety of action-oriented methods, as opposed to changing feelings or thoughts?

Which one of the following statements is False?

A guided communication process between two persons or parties with the predetermined purpose of obtaining or exchanging specific information through the asking and answering of questions is known as

A hearing or vision deficit can be a source of interference to communication.

No counselor can motivate a client but a counselor can create a climate that helps clients motivate themselves.

Beginning an interview with general, open questions and then gradually narrowing the interview to more specific inquiries using closed questions is referred to as

When several people hear the same person talking, they all receive the same message.

When educating or counseling a client, restating the affective or emotional part of the client's words is known as

Communication occurs simultaneously on two levels, verbal and nonverbal.

Counselor characteristics that include genuineness, unconditional positive regard and acceptance of the client, and an understanding of the client's feelings are best associated with which one of the following counseling theories?

Shopping for food after eating and shopping from a list are examples of techniques used in

Questions that allow the counselor to control answers and to ask for specific information are known as __________ questions.