Every time one of his workers does something exceptional, Rob records it in his employee work file. However, when one of his employees does something below average, he records this as well. The information in this file provides a factual record for assessing performance whenever it is needed. This method is referred to as the:
A) Critical incident method
B) Performance standard method
C) Concurrent feedback method
D) 360-degree evaluation method

Question

Quizplus · Accepted Answer

The method described is the Critical Incident method, which involves documenting both exceptional and below average performance incidents to provide an accurate record for performance assessment. The Performance Standard method involves setting specific performance expectations and evaluating employee performance based on these standards, the Concurrent Feedback method involves providing real-time feedback and coaching to employees during their work, and the 360-degree evaluation method involves gathering feedback from multiple sources (e.g. managers, peers, subordinates) to assess an employee's performance. None of these methods are described in the scenario.

Every Time One of His Workers Does Something Exceptional, Rob