A decade ago,Xerox began a shift to a ________ that focused on helping customers solve their business problems rather than just placing more equipment in their office.

Question

Quizplus · Accepted Answer

In 2001,Xerox began a shift to a consultative selling model that focused on helping customers solve their business problems rather than just placing more equipment in their office.The shift meant that sales reps needed to be less product-oriented and more relationship- and value-oriented.

A Decade Ago,Xerox Began a Shift to a ________ That