Which of the following is NOT a major role of a service firm's physical evidence?
A) socializing employees and customers
B) providing a means for differentiation
C) providing a means for customer price comparisons
D) facilitating the flow of the service delivery process
E) packaging the service
Correct Answer:
Verified
Q7: In a(n) _ environment,the service employees are
Q8: Consumers who seek convenience over price and
Q9: Cognitive responses to the firm's servicescape include
Q10: Which of the following is NOT an
Q11: _ is the study of the use
Q13: Which of the following is NOT an
Q14: The component of the SOR model that
Q15: Ambient conditions will have the least effect
Q16: The emotional state that reflects the degree
Q17: Which of the following is an example
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