____ is the study of the use of physical evidence to create service environments and its influence on the perceptions and behaviors of individuals.

Question

Quizplus · Accepted Answer

The description best fits the field of environmental psychology, which involves the study of how physical environments, including those in service settings, affect human behavior and perceptions. Ergonomics focuses on design and efficiency of tools and equipment, physics is the study of matter and energy, physical sociology examines social relationships through physical interactions, and environmental anthropology studies the interactions between cultures and their environments.

____ Is the Study of the Use of Physical Evidence