Which of the following statements regarding customer satisfaction is correct?
A)The average business hears from 85% of its unhappy customers.
B)For every complaint received,9 or 10 people actually have the same problem.
C)Complainers are more likely to do business with you again than noncomplainers.
D)The average person with a problem tells more than 20 people.
E)Customers who have their complaints resolved tell an average of 15 people.

Question

Quizplus · Accepted Answer

The Answer of Which of the following statements regarding customer satisfaction is correct?
A)The average business hears from 85% of its unhappy customers.
B)For every complaint received,9 or 10 people actually have the same problem.
C)Complainers are more likely to do business with you again than noncomplainers.
D)The average person with a problem tells more than 20 people.
E)Customers who have their complaints resolved tell an average of 15 people.

Which of the Following Statements Regarding Customer Satisfaction Is Correct