Of the following customer satisfaction measurement methods,which is the most effective in producing meaningful results?
A)the "Scale of 100" approach
B)personal interviews
C)the "very dissatisfied/very satisfied" approach
D)the combined approach
E)employee surveys

Question

Quizplus · Accepted Answer

The combined approach is the most effective in producing meaningful results because it combines multiple methods such as surveys, focus groups, and feedback forms to gather a more comprehensive understanding of customer satisfaction. This approach provides a more well-rounded view of the customer experience and allows for more accurate analysis and action planning for improvement.

Of the Following Customer Satisfaction Measurement Methods,which Is the Most