According to one group of consultants,on average,____ of customers who defect to competitors say they were "satisfied" or "very satisfied" with their former providers.
A) 5% to 25%
B) 15% to 35%
C) 25% to 45%
D) 45% to 65%
E) 65% to 85%
Correct Answer:
Verified
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Q2: Which of the following is NOT one
Q4: According to the Journal of the Academy
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Q6: Of the following customer satisfaction measurement methods,which
Q7: Customer satisfaction can be defined by comparing:
A)predicted
Q8: All of the following are benefits of
Q9: Of the following customer satisfaction measurement methods,which
Q10: Which of the following are service quality
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