The quality dimension of serviceability refers to a customer's ability to obtain prompt and competent service when the product does break down.

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The statement accurately describes the quality dimension of serviceability, which is concerned with a customer's ability to receive timely, effective, and efficient service in the event of a product failure or breakdown. This can include factors such as availability of support staff, ease of getting assistance, responsiveness of service providers, and overall reliability of repair or replacement services. Serviceability is an important aspect of product quality, as it can have a significant impact on customer loyalty and satisfaction, as well as on a company's reputation and profitability.

The Quality Dimension of Serviceability Refers to a Customer's Ability