A software called Positron launched by GCZ Ltd.is known for absolute prevention and removal of malware and computer viruses.Which of the following service quality dimensions does Positron software have?

Question

Quizplus · Accepted Answer

The service quality dimension demonstrated by the software is reliability since it is known for absolute prevention and removal of malware and computer viruses, implying that customers can rely on it to work effectively. Responsiveness, empathy, and tangibility do not apply to software as they refer to different aspects of service quality such as promptness in addressing customer needs, understanding and concern for customers, and physical attributes of the service.

A Software Called Positron Launched by GCZ Ltd