Hugh's cell phone stopped working while transferring files to a friend's cell phone via Bluetooth.He approached a customer care center of his cell phone company.The customer care representative informed him that his phone had been infected by a virus and that she has removed it now.This indicates that the cell phone brand has a quality dimension of _____.

Question

Quizplus · Accepted Answer

Serviceability refers to the ease with which a product can be repaired or serviced. In this scenario, the customer care representative's ability to remove the virus from Hugh's cell phone demonstrates the brand's serviceability, as the issue was resolved efficiently.

Hugh's Cell Phone Stopped Working While Transferring Files to a Friend's