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When a Customer Reveals Confidential Information About a Competitor to a Salesperson,the

Question 28

Multiple Choice

When a customer reveals confidential information about a competitor to a salesperson,the course of action is for the salesperson to:


A) accurately relate details to his/her top management.
B) tell it to no one.
C) ignore the potential uses of the information.
D) inform the competing company about the useful information.
E) request that the customer not comment further because of conflict of interest.

Correct Answer:

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