When a secretarial work group takes turns answering the phones,sorting mail,and typing and filing correspondence,it is an example of __________.
A) job enrichment
B) job rotation
C) job enlargement
D) cross training

Question

Quizplus · Accepted Answer

Job rotation involves rotating employees through different tasks or jobs within an organization to provide them with a variety of experiences and to develop their skills. In this case, the secretarial work group is taking turns doing different tasks, which is an example of job rotation. Job enlargement involves increasing the number of tasks or activities that an employee performs within their current job, while job enrichment involves giving employees more responsibility and autonomy in their current job. Cross training involves providing employees with training in different areas or departments to improve their knowledge and skills.

When a Secretarial Work Group Takes Turns Answering the Phones,sorting