Tina has been put in charge of a major change effort in her department, and the biggest challenge she is facing is individual resistance and group conformity. Her change efforts should be focused on
A)groupthink.
B)moving.
C)unfreezing.
D)refreezing.
E)restraining.

Question

Quizplus · Accepted Answer

Unfreezing is the first step in the three-step model of planned change. In this step, leaders need to overcome individual and group resistance to change by creating a mindset that the current way of doing things is not working, and something needs to change. In Tina's case, she is facing individual resistance and group conformity, which can be overcome through unfreezing. Once the unfreezing process is successful, leaders can move to the second step of the model - moving - where they introduce the change and provide necessary training and support. The last step is refreezing, where the changes are firmly established and integrated into the organizational culture.

Tina Has Been Put in Charge of a Major Change