Itina Global Solutions recently received a new service request from a client. To execute this request, the managing director of the company sends out an email to all employees, containing details of the work that needs to be accomplished. In the context of formal communication channels, this scenario illustrates _____.
A) downward communication
B) upward communication
C) horizontal communication
D) lateral communication

Question

Quizplus · Accepted Answer

The scenario describes the managing director sending out an email to all employees, which is an example of communication that flows from the top-level management to the lower-level employees. Therefore, this scenario exemplifies downward communication.

Itina Global Solutions Recently Received a New Service Request from a Client