The sales team at X-zyme Solutions is unhappy with the management for reducing housing allowance for its employees. In an attempt to voice their concerns about the situation, the team collectively writes an email to the chief executive officer of the company. In the given scenario, the team is engaging in _____.
A) downward communication
B) upward communication
C) horizontal communication
D) informal communication

Question

Quizplus · Accepted Answer

The sales team is complaining to the chief executive officer, who is at a higher level in the organizational hierarchy. Therefore, this is an example of upward communication, where employees communicate with higher-level management.

The Sales Team at X-Zyme Solutions Is Unhappy with the Management