Which of the following is true with regard to the inside sales force of a company?
A) The inside sales force is invariably more attentive to customer needs than the outside sales force.
B) Unlike the outside sales force, the inside sales force does not require training.
C) Inside sales representatives engage in face-to-face interaction with customers.
D) The inside sales force is far more knowledgeable about customer habits than are outside salespeople.
E) Inside salespeople provide support for the outside sales force, freeing them to spend more time selling to major accounts and finding new prospects.

Question

Quizplus · Accepted Answer

Inside salespeople provide support for the outside sales force, such as qualifying leads, providing product information, and handling administrative tasks. This allows the outside sales force to focus on major accounts and finding new prospects. Option A is not necessarily true, as attentiveness to customer needs can vary between individuals and teams regardless of their location. Option B is false, as the inside sales force also requires training to effectively communicate with customers. Option C is false, as inside sales representatives primarily interact with customers through phone or email. Option D may not be true, as both inside and outside salespeople can have varying levels of knowledge about customer habits depending on the industry and the specific individual.

Which of the Following Is True with Regard to the Inside