SCENARIO 4-4 Your organization has decided to institute a management by objectives program.The people in your department have asked you to explain the program and help them understand how it will affect them.
Which of the following is an example of an MBO objective
A)Telephone orders should be processed promptly.
B)Quality of all products should increase substantially.
C)Sales should be increased by two percent.
D)Company costs should be decreased as much as possible.
E)New customers should be brought in on a regular basis.

Question

Quizplus · Accepted Answer

MBO objectives should be specific, measurable, achievable, relevant, and time-bound (SMART). "Sales should be increased by two percent" meets these criteria and is a specific, measurable, and achievable objective that can be tied to the overall goals of the organization. A and E are too general, B is not specific or measurable, and D does not provide a specific target or timeframe.

SCENARIO 4-4 Your Organization Has Decided to Institute a Management