SCENARIO 9-4 Janet and Phillip are partners in a law firm.Their firm has grown considerably and they are unable to service all of their clients.They do not want to invite other attorneys to join them and must decide which clients to keep and which to send to other law firms.They have reached an impasse in their discussions regarding which clients they will keep and have decided to bring in outside help in their negotiations.
They have asked Jillian, a trusted colleague and associate, to engage in fact-finding, interpretation, and persuasion to develop some agreements with them.Jillian's role is that of a(n)
A)mediator.
B)arbitrator.
C)conciliator.
D)consultant.
E)facilitator.

Question

Quizplus · Accepted Answer

A conciliator is someone who helps parties in a dispute to negotiate and reach an agreement. In this scenario, Jillian is being asked to help Janet and Phillip reach an agreement on which clients to keep, which fits the role of a conciliator. A mediator would be someone who helps parties reach an agreement on their own, without providing suggestions or recommendations. An arbitrator would be someone who hears both sides and makes a binding decision. A consultant provides advice without getting involved in negotiations. A facilitator would assist in the negotiations but does not necessarily offer suggestions or interpretations.

SCENARIO 9-4 Janet and Phillip Are Partners in a Law