Question 1

Nora's boss asked her to take care of writing up the employee schedule this week, as he had to travel out of town.Nora can delegate this task to one of employees that work under her supervision if she needs to.

Accepted Answer

The statement does not provide enough information to determine if Nora has the authority to delegate the task to her subordinates.

Question 2

One way to enrich jobs is for managers to delegate more responsibility to employees to make a job satisfying.

Accepted Answer

By delegating more responsibilities to employees, they feel more engaged and have a sense of autonomy, which can lead to job satisfaction. It also helps in employee development and growth opportunities.

Question 3

Companies with multiple products commonly use customer departmentalization.

Accepted Answer

The answer of Companies with multiple products commonly use customer...

Question 4

Explain the difference between flat and tall organizations.

Accepted Answer

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Question 5

Line authority is the responsibility to advise and assist other personnel.

Accepted Answer

Line authority involves the right to make decisions and direct subordinates, while staff authority involves advising and assisting other personnel.

Question 6

Divisional structure is common for large, complex global businesses that offer related goods and services.

Accepted Answer

Divisional structure is commonly used in large enterprises that deal with diverse products and services. This structure enables the organization to focus on each division's operations, strategies, and goals. It helps the company to improve decision-making, coordination, and communication across divisions, leading to greater efficiency and productivity.

Question 7

An organization chart shows the informal authority structure of an organization.

Accepted Answer

An organization chart typically shows the formal authority structure of an organization, including hierarchy, roles, and responsibilities. Informal authority structures, such as networks of influence and communication patterns, may not be explicitly represented on an organizational chart.

Question 8

Give one example in which a mechanistic structure would thrive and one example in which an organic structure would thrive.

Accepted Answer

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Question 9

One problem with job simplification is that it almost always results in a job that is more repetitive and boring than it was before it was simplified.

Accepted Answer

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Question 10

Prioritized to-do lists should be updated often and new tasks should be added.

Accepted Answer

Prioritized to-do lists are meant to be dynamic and adjust to new tasks and changes in priorities. It is important to update them regularly to ensure they remain useful and effective.

Question 11

Internal departmentalization approaches include product, customer, or territory departmentalization.

Accepted Answer

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Question 12

Job design affects job satisfaction and productivity.

Accepted Answer

Job design refers to the process of determining the specific tasks, responsibilities, and required skills for a job. When job design is done well, employees are more likely to have job satisfaction and be productive because they have clear expectations, are able to use their skills effectively, and have a sense of autonomy and control over their work. On the other hand, poor job design can lead to frustration, low motivation, and decreased productivity.

Question 13

Terrance, who owns a service station, just told one of his mechanics to start working on the customer's vehicle.This is not delegating.

Accepted Answer

Delegating involves giving someone the authority to make decisions and take action on your behalf. In this case, Terrance is simply telling his mechanic to start working on the vehicle, not giving them any authority to make decisions.

Question 14

Job enrichment is based on the organizing principle of division of labor and Taylor's scientific management principles.

Accepted Answer

Job enrichment is based on the opposite principle of division of labor and focuses on increasing the depth and complexity of a job rather than breaking it down into smaller, simpler tasks. It also takes into account the psychological needs of workers and aims to provide more meaningful and challenging work experiences. This approach is often associated with the human relations movement in management theory.

Question 15

Multiple departmentalization is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed.

Accepted Answer

Multiple departmentalization refers to dividing a company's activities into different departments based on functions, products, customers, regions, or processes. It is not related to fundamental rethinking and radical redesign of business processes, which is known as business process reengineering (BPR). BPR aims at achieving dramatic improvements in performance measures by fundamentally changing the way work is done.

Question 16

Committees are often given authority to recommend.

Accepted Answer

Committees are typically given the authority to research, discuss, and analyze a topic or issue and then make recommendations to the larger organization or governing body.

Question 17

People with full authority may consult their bosses for advice.

Accepted Answer

Even if someone has full authority, they may still seek advice from their boss as a way to gather input and make informed decisions.

Question 18

How does informal authority develop?

Accepted Answer

The answer of How does informal authority develop?...

Question 19

Companies with unrelated diversified business units use the matrix structure.

Accepted Answer

Companies with unrelated diversified business units typically use a conglomerate or holding company structure rather than a matrix structure. The matrix structure is more commonly used in organizations that need to focus on multiple dimensions, such as function and product, simultaneously.

Question 20

Big data is helping flatten organizational structures through decentralized authority by pushing decisions all the way down the hierarchy.

Accepted Answer

Big data has allowed organizations to collect, analyze and store massive amounts of information. This has resulted in a change in decision-making processes where lower level employees are empowered to make decisions based on the insights provided by big data. This pushes decision-making authority down the hierarchy and helps flatten organizational structures.

Quiz 7: Organizing and Delegating Work