Question 1

When team members have to travel to attend meetings, __________ meetings are needed.
A)fewer, longer
B)fewer, shorter
C)more frequent, shorter
D)more frequent, longer

Accepted Answer

When team members have to travel to attend meetings, it's more efficient to have fewer, longer meetings to maximize the value of the travel time and expenses involved.

Question 2

Before calling a meeting, clearly define its purpose and set _____ to be accomplished during the meeting.
A)objectives
B)strategies
C)plans
D)targets

Accepted Answer

Objectives should be clearly defined and set before calling a meeting to ensure that all participants are aware of the purpose of the meeting and what needs to be accomplished. This helps to avoid any confusion or wasted time during the meeting. Strategies, plans, and targets can also be discussed during the meeting but should be built upon the previously established objectives.

Question 3

In terms of team rewards and recognition, skill-based pay works well with __________.
A)self-managed teams performing complex tasks
B)management-directed teams performing complex tasks
C)self-managed teams performing simple tasks
D)management-directed teams performing simple tasks

Accepted Answer

Skill-based pay is most effective with self-managed teams that are performing complex tasks. These teams are able to have more control over their work processes and can directly impact the quality of their output through their technical skills and knowledge. By incentivizing the development and use of these skills, skill-based pay can motivate team members to continuously improve and excel in their roles. The other options (B, C, and D) either involve less complex tasks or less team autonomy, which may not be as conducive to skill-based pay.

Question 4

______, one of the management functions, empowers group members to set objectives, develop plans, and make decisions.This function involves members and makes sure they know the objectives, accept them, and are committed to achieving them.
A)Leading
B)Controlling
C)Organizing and staffing
D)Planning

Accepted Answer

The answer of ______, one of the management functions, empowers...

Question 5

When dealing with a group that is not a team, the _____ takes responsibility for performing the four functions of management.
A)change agent
B)team leader
C)individual employees
D)group manager

Accepted Answer

A group that is not a team typically lacks the interdependence and shared goals necessary for effective teamwork. In such cases, a group manager is responsible for performing the four functions of management (planning, organizing, leading, and controlling) to ensure the group achieves its objectives. The individual employees do not have the authority to manage the group, and a team leader implies a group that functions as a team. A change agent may be involved in helping the group become a team, but they do not necessarily take on the role of a group manager.

Question 6

All of the following are elements of a meeting plan, except _____________.
A)date, place, and time
B)objectives
C)document review
D)participants and assignments

Accepted Answer

While document review may be a component of some meetings, it is not a necessary element of a meeting plan. The other options (date, place, and time; objectives; participants and assignments) are typically included in a meeting plan.

Question 7

In terms of team rewards and recognition, gainsharing works well in __________.
A)stable environments with organic organizational designs
B)dynamic environments with mechanistic organizational designs
C)stable environments with mechanistic organizational designs
D)dynamic environments with organic organizational designs

Accepted Answer

Gainsharing works well in stable environments with mechanistic organizational designs because it requires clear and measurable performance metrics and a well-defined reward system. These types of organizations typically have more rigid structures and standardized procedures that make it easier to track progress and assign rewards based on individual or team contributions. In contrast, dynamic environments with organic designs may require more flexible approaches to rewards and recognition due to the fluidity of roles and responsibilities.

Question 8

Employees help the team and organization through _______-the expression of constructive opinions, concerns, or ideas about work-related issues.
A)objections
B)voice
C)attitude
D)emotes

Accepted Answer

The word "voice" refers to the act of expressing one's opinions, concerns, or ideas about work-related issues. This is an important aspect of teamwork and organizational success, as it allows for open communication and constructive feedback. Objections, attitude, and emotes are not relevant to the concept of expressing constructive opinions in the workplace.

Question 9

In terms of team rewards and recognition, nonfinancial rewards work well in any team, provided the team progresses to the __________ stage of group development.
A)storming
B)performing
C)norming
D)terminating

Accepted Answer

Nonfinancial rewards such as verbal recognition, positive feedback, and opportunities for personal or professional growth work well in teams that have progressed to the performing stage of group development. In this stage, team members are effectively working together towards a common goal and are more likely to appreciate and be motivated by recognition and reinforcement of their efforts. In contrast, teams in the storming, norming, or terminating stages may not yet be functioning optimally or may be focused on other issues such as conflict resolution, establishing norms, or preparing for disbandment, respectively, and may not respond as well to nonfinancial rewards.

Question 10

Which of the following is not one of the three parts of a meeting?
A)Decision making
B)Identify objectives
C)Cover agenda items
D)Summarize and review assignments

Accepted Answer

Decision making is a process that can occur during a meeting but is not considered one of the structural parts of a meeting. The three parts typically include identifying objectives, covering agenda items, and summarizing and reviewing assignments.

Question 11

Command groups tend to be from the same functional area.

Accepted Answer

Command groups are typically composed of individuals from the same functional area or department, such as marketing or finance, who have a shared expertise or knowledge base. This allows them to work together effectively and make informed decisions.

Question 12

When team members are geographically close to one another, it is better to have __________ meetings focusing on one or a few items.
A)less frequent, longer
B)less frequent, shorter
C)more frequent, shorter
D)more frequent, longer

Accepted Answer

When team members are geographically close to one another, it is easier to have more frequent, shorter meetings. This is because they can easily gather in person and address each issue with a targeted discussion. Shorter meetings are also more efficient and productive, as they allow the team to focus on a few items and make progress towards their goals. Less frequent, longer meetings can lead to information overload and may not be as effective in addressing specific issues.

Question 13

During meetings, Tomas has a habit of disagreeing with any point someone is trying to make.It seems clear that Tomas enjoys being the center of attention during these disputes and that he's only objecting so that the attention turns to him.Tomas appears to be a(n) __________ in terms of the types of problem members in a meeting.
A)bored member
B)arguer
C)silent type
D)wanderer

Accepted Answer

The description of Tomas as someone who habitually disagrees with others and enjoys being the center of attention during disputes is characteristic of an arguer.

Question 14

Asking the individual in advance for a specific contribution and/or using the "round robin" rotation method, in which all members take turns giving their input, may be effective ways of dealing with the __________ types of problem members in a meeting.
A)wanderer
B)silent type
C)arguer
D)bored member

Accepted Answer

Asking individuals in advance for contributions and using a "round robin" method ensures that everyone, including those who are typically silent or hesitant to speak up, has an opportunity to share their input in a structured manner. This approach directly addresses the challenge of engaging the silent type of problem members in a meeting.

Question 15

For an organization, the number-one time waster is _______.
A)many e-mails and phone calls
B)too many meetings
C)employee tardiness and absenteeism
D)excessive training

Accepted Answer

Too many meetings can take up a significant amount of time in an organization, causing employees to spend less time on actual work and impacting productivity. It is important to evaluate the necessity and effectiveness of meetings and to limit them to only what is essential.

Question 16

During meetings, Angela has a habit of trying to turn the group away from the agenda topics by changing the subject of the discussion to something that interests her.Angela appears to be a(n) __________ in terms of the types of problem members in a meeting.
A)social loafer
B)arguer
C)bored member
D)wanderer

Accepted Answer

Angela's habit of changing the subject suggests that she is a Wanderer, someone who strays from the main topic and distracts the group. The other options do not fully describe her behavior. A social loafer would not actively participate, an arguer would challenge the group's ideas, and a bored member would disengage altogether.

Question 17

While there is no ideal group size, 5 to 9 members generally provides the best relationships and performance.

Accepted Answer

According to social psychology research, groups with 5 to 9 members tend to have better relationships and performance due to factors such as increased participation and individual accountability. However, there is no one-size-fits-all answer as group effectiveness can also depend on the nature of the task, group dynamics, and other contextual factors.

Question 18

All teams are groups, but not all groups are teams.

Accepted Answer

This statement is true. While a team is a type of group that works together toward a common goal, there are other types of groups that may not necessarily have the same level of shared purpose or cooperation required of a team.

Question 19

When you help the team set the standards and develop positive norms as you transition from being a group into a team, you are ______.
A)planning
B)controlling
C)leading
D)organizing and staffing

Accepted Answer

The answer of When you help the team set the...

Question 20

All employees have formal group membership, but the higher in the organization, the fewer formal groups the manager is a member of.

Accepted Answer

Managers higher in the organization often belong to multiple formal groups, including cross-departmental teams, committees, and task forces, as their roles typically involve coordination and integration across various parts of the organization.

Quiz 8: Managing Team Work

When team members have to travel to attend meetings, __________ meetings are needed.

Before calling a meeting, clearly define its purpose and set _____ to be accomplished during the meeting.

In terms of team rewards and recognition, skill-based pay works well with __________.

______, one of the management functions, empowers group members to set objectives, develop plans, and make decisions.This function involves members and makes sure they know the objectives, accept them, and are committed to achieving them.

When dealing with a group that is not a team, the _____ takes responsibility for performing the four functions of management.

All of the following are elements of a meeting plan, except _____________.

In terms of team rewards and recognition, gainsharing works well in __________.

Employees help the team and organization through _______-the expression of constructive opinions, concerns, or ideas about work-related issues.

In terms of team rewards and recognition, nonfinancial rewards work well in any team, provided the team progresses to the __________ stage of group development.

Which of the following is not one of the three parts of a meeting?

Command groups tend to be from the same functional area.

When team members are geographically close to one another, it is better to have __________ meetings focusing on one or a few items.

Asking the individual in advance for a specific contribution and/or using the "round robin" rotation method, in which all members take turns giving their input, may be effective ways of dealing with the __________ types of problem members in a meeting.

For an organization, the number-one time waster is _______.

During meetings, Angela has a habit of trying to turn the group away from the agenda topics by changing the subject of the discussion to something that interests her.Angela appears to be a(n) __________ in terms of the types of problem members in a meeting.

While there is no ideal group size, 5 to 9 members generally provides the best relationships and performance.

All teams are groups, but not all groups are teams.

When you help the team set the standards and develop positive norms as you transition from being a group into a team, you are ______.

All employees have formal group membership, but the higher in the organization, the fewer formal groups the manager is a member of.