If management wants to use observation as an assessment method to measure behaviour transfer,how would a human resources representative instruct management so as to mitigate the main issue associated with observation techniques?
A) instruct management to limit contact with trainees
B) instruct management to focus on specific behaviours displayed by trainees
C) allow management to use judgment in rating performance
D) instruct management to focus on general behaviours displayed by the trainee

Question

Quizplus · Accepted Answer

The main issue with observation techniques is observer bias, where the observer may only focus on certain behaviours or interpret behaviours inaccurately. Instructing management to focus on specific behaviours displayed by trainees can help to mitigate this bias and ensure a more accurate assessment of the behaviour transfer. Limiting contact with trainees (A) may not necessarily address observer bias, and allowing judgment in rating performance (C) or focusing on general behaviours (D) may also lead to observer bias.

If Management Wants to Use Observation as an Assessment Method