Which of the following is a measure of the balanced scorecard's customer perspective?
A) Number of client complaints
B) Defect rates
C) Number of process improvements
D) Revenue growth

Question

Quizplus · Accepted Answer

The balanced scorecard's customer perspective focuses on customer satisfaction and customer-related metrics. The number of client complaints is a direct measure of customer satisfaction, as it reflects the customers' dissatisfaction with the products or services offered.

Which of the Following Is a Measure of the Balanced