________ is a measure of the balanced scorecard's internal-business-process perspective.
A) Market share
B) Manufacturing downtime
C) Return on investment
D) Number of customer complaints

Question

Quizplus · Accepted Answer

Manufacturing downtime, which measures the amount of time that manufacturing operations are not running, is a key performance indicator for the internal-business-process perspective of the balanced scorecard. It reflects the efficiency of the manufacturing processes and their impact on overall business success. Market share and return on investment are measures of the financial perspective, while number of customer complaints is a measure of the customer perspective.

________ Is a Measure of the Balanced Scorecard's Internal-Business-Process Perspective