The fundamental rethinking and redesign of business processes to achieve improvements in critical measures of performance, such as cost, quality, service, speed, and customer satisfaction is ________.
A) directing
B) controlling
C) reengineering
D) structuring

Question

Quizplus · Accepted Answer

Reengineering involves completely rethinking and redesigning business processes in order to achieve significant improvements in performance measures such as cost, quality, service, speed, and customer satisfaction. It typically involves radical changes to established processes and the use of new technology to achieve improvements. Directing and structuring are more general terms that do not specifically refer to the process of reengineering, while controlling involves monitoring and measuring performance rather than fundamentally changing processes.

The Fundamental Rethinking and Redesign of Business Processes to Achieve