Customer-oriented metrics would most likely be used to ________.
A) collect data on customer satisfaction
B) identify customer needs and demands
C) link customer needs with core competencies
D) direct marketing efforts towards global segments

Question

Quizplus · Accepted Answer

Customer-oriented metrics are used to collect data on customer satisfaction and measure how well the company is delivering value to customers.

Customer-Oriented Metrics Would Most Likely Be Used to ________