Question 1

Giving constructive criticism objectively is a solution to the incivility problem.

Accepted Answer

Giving constructive criticism objectively can help address issues without resorting to disrespectful behavior. It allows individuals to communicate their concerns effectively and respectfully, and focus on finding solutions rather than attacking each other.

Question 2

Managers should prevent intergroup conflict in every situation.

Accepted Answer

While preventing intergroup conflict may be desirable, it is not always possible or necessary. Conflict can sometimes lead to positive changes and growth within groups and organizations. However, managers should be prepared to address and manage conflicts when they arise to minimize negative impacts on productivity and morale.

Question 3

The most desirable outcome from wielding power is compliance,which is the enthusiastic release of energy and talent to satisfy the leader's requests.

Accepted Answer

The most desirable outcome from wielding power is often considered to be commitment, not compliance. Commitment involves a deeper, more enthusiastic engagement where individuals are motivated to go above and beyond the leader's requests, driven by belief in the vision or goals, rather than merely complying with orders.

Question 4

Assertive behavior is least effective when both verbal and nonverbal components are used.

Accepted Answer

Assertive behavior is most effective when both verbal and nonverbal components are used. This is because nonverbal cues, such as posture, tone of voice, and facial expressions, can enhance the message conveyed through words and can add to its overall impact. Using both verbal and nonverbal components can help individuals communicate their needs and feelings more clearly and assertively.

Question 5

The forcing and smoothing approaches are basically useful for hiding or diminishing the conflict process.

Accepted Answer

The answer of The forcing and smoothing approaches are basically...

Question 6

A constructive approach for resolving conflicts is to challenge the parties to work together toward a unifying goal,such as higher revenues or better customer satisfaction.

Accepted Answer

This approach is called a collaborative or problem-solving approach, where both parties are encouraged to work together to find a solution that benefits everyone involved. Identifying a common goal or objective can help to shift the focus away from the conflict and towards a shared objective, helping to build trust and facilitate communication.

Question 7

Participants find the confronting approach to be the most satisfying,as they maintain their self-respect and gain new respect for the other party.

Accepted Answer

The statement suggests that the confronting approach is both effective and satisfying for participants, as it allows them to uphold their own dignity while also developing a newfound respect for the other party. Therefore, the answer is true, as the statement accurately reflects the benefits of using a confronting approach.

Question 8

Managers with reward power can threaten an employee's job security,make punitive changes in someone's work schedule,or,at the extreme,administer physical force.

Accepted Answer

Reward power is based on the ability to confer valued material rewards or create other positive incentives. It does not involve threats, punitive actions, or physical force, which are instead characteristics of coercive power.

Question 9

Expert power is the ability of leaders to develop followers from the strength of their own personalities.

Accepted Answer

Expert power is derived from possessing knowledge or expertise in a particular area, not from the strength of a leader's personality.

Question 10

Assertive behavior is a useful response in situations where a person's legitimate needs have been disregarded.

Accepted Answer

Assertive behavior involves expressing one's needs and boundaries in a clear and respectful manner, which can help to ensure that those needs are met. This can be particularly useful in situations where others have disregarded or violated those needs.

Question 11

It is impossible for intrapersonal role conflict to emerge from within an individual.

Accepted Answer

Intrapersonal role conflict arises from conflicting expectations or demands within an individual. Therefore, it is possible for this type of conflict to emerge from within an individual.

Question 12

The idea of smoothing is attractive if the objective is to escape from a conflict with minimal cost,but it often stifles creativity.

Accepted Answer

The answer of The idea of smoothing is attractive if...

Question 13

Unless there is a good cause,workplace incivility can cause tensions to rise,anger to flare,and conflict to emerge.

Accepted Answer

The answer of Unless there is a good cause,workplace incivility...

Question 14

Conflict is consistent in the speed of its emergence and in the degree of its predictability.

Accepted Answer

Conflict can emerge suddenly and unexpectedly, or it can be building up for a long time and become more predictable. Therefore, the degree of predictability can vary.

Question 15

Conditional strokes can be confusing to employees because they do not indicate how more strokes may be earned.

Accepted Answer

The answer of Conditional strokes can be confusing to employees...

Question 16

If all conflict with co-workers is avoided,each party is likely to be deprived of useful information about the other's preferences and views.

Accepted Answer

Conflict can sometimes be productive by allowing individuals to express their opinions and perspectives. By avoiding conflict, valuable insights and knowledge about co-workers can be lost, leading to a lack of cooperation and collaboration.

Question 17

Signaling the offense is the first stage in the relationship-restoring approach.

Accepted Answer

Signaling the offense, such as acknowledging and taking responsibility for the harm caused, is the first stage in the relationship-restoring approach. This opens the door for further communication and potential resolution.

Question 18

Only the confronting strategy can truly be viewed as a resolution approach.

Accepted Answer

The confronting strategy is a direct and assertive approach to resolving conflict. It involves openly expressing one's concerns and needs, and actively seeking a solution that meets the needs of all parties involved. This approach is considered a resolution approach because it aims to address the underlying issues causing the conflict and find a mutually acceptable solution.

Question 19

Aggressive people are direct,honest,and expressive.

Accepted Answer

Aggressive behavior often involves trying to dominate others, using intimidation or manipulation, and not necessarily being honest or expressive in a constructive way.

Question 20

Intergroup conflict in organizations is never intentionally stimulated.

Accepted Answer

Intergroup conflict in organizations can sometimes be intentionally stimulated, for example by pitting groups against each other in a competition. However, it is generally recognized as harmful and counterproductive to the overall functioning of the organization. Efforts are usually made to prevent or manage intergroup conflict.

Quiz 11: Conflict, Power, and Organizational Politics