Elaine decided to sign up for a particular instructor's violin class based on his reputation of being an excellent teacher,who guaranteed that his students would learn to play the violin in the three month course he offered.This implied that the instructor had the service quality of _____.

Question

Quizplus · Accepted Answer

Assurance refers to the knowledge and competence of service providers and the ability to convey trust and confidence. This instance encompasses the violin instructor's name and reputation, possession of necessary skills, and trustworthiness.

Elaine Decided to Sign Up for a Particular Instructor's Violin