Which of the follow statements concerning customer interaction centers (CIC) is false?
A) A call center is an example of a CIC.
B) A Help Desk is an example of a CIC.
C) In outboard telesales, the salesperson contacts the customer.
D) In inboard telesales, the customer calls the CIC.
E) Live chat provides an advantage over telephone conversations.
Correct Answer:
Verified
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Q25: When customers help themselves, often through electronic
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A) Up-selling,
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