When an employee does not perform at the level you expect, what steps should you take (in order) to reshape the behavior?
A) Ignore, reprimand, redirect
B) Redirect, reprimand, reinforce
C) Discipline, redirect, reinforce
D) Reprimand, redirect, reinforce

Question

Quizplus · Accepted Answer

The best choice is to reprimand (address the issue), redirect (provide guidance and resources to help the employee improve), and reinforce (give positive feedback and recognition for improved performance). Ignoring the issue may lead to further problems, and discipline should only be used as a last resort if all other efforts have failed.

When an Employee Does Not Perform at the Level You