All of these are primary activities in a firm's value chain EXCEPT ________.
A) operations
B) inbound and outbound logistics
C) customer service
D) human resource management

Question

Quizplus · Accepted Answer

Human resource management is a support activity in a firm's value chain, not a primary activity. The primary activities include inbound and outbound logistics, operations, marketing and sales, and customer service.

All of These Are Primary Activities in a Firm's Value