Dr.White is experienced and is regarded as highly knowledgeable.Patients prefer to consult him as he instills faith and confidence in them.The dimension of service influencing the decision of patients in this scenario is:
A)coherence.
B)assurance.
C)durability.
D)relativity.
E)tangibility.

Question

Quizplus · Accepted Answer

The dimension of service influencing the decision of patients in this scenario is assurance. Assurance is the ability of the healthcare provider to inspire confidence and trust in patients that their healthcare needs will be met with capability and expertise. In this scenario, patients prefer to consult Dr. White because of his experience and knowledge, which instills faith and confidence in them.

DrWhite Is Experienced and Is Regarded as Highly Knowledgeable