Skyline Aviation is unable to gain the trust of its customers because its ground operations staff is inefficient and discourteous when handling customer queries during service failures.The customers of this airlines are likely to rate it below the zone of tolerance in which dimension?
A)Assurance
B)Durability
C)Reliability
D)Tangibles
E)Accuracy

Question

Quizplus · Accepted Answer

The Answer of Skyline Aviation is unable to gain the trust of its customers because its ground operations staff is inefficient and discourteous when handling customer queries during service failures.The customers of this airlines are likely to rate it below the zone of tolerance in which dimension?
A)Assurance
B)Durability
C)Reliability
D)Tangibles
E)Accuracy

Skyline Aviation Is Unable to Gain the Trust of Its