The University of Westry has a very traditional campus with an old-world look and feel.The dormitory rooms are large, but the bathrooms look a little old.Which of the following service quality dimensions does this reflect?
A)Assurance
B)Reliability
C)Tangibility
D)Responsiveness
E)Empathy

Question

Quizplus · Accepted Answer

The appearance and physical facilities of the university, such as the traditional campus and old-looking bathrooms, reflect the tangibility dimension of service quality.

The University of Westry Has a Very Traditional Campus with an Old-World