Which of the following service dimensions involves providing caring and individualized attention to customers?
A)Empathy
B)Reliability
C)Assurance
D)Responsiveness
E)Tangibility

Question

Quizplus · Accepted Answer

Empathy is the dimension that involves providing caring and individualized attention to customers. It refers to the service provider's ability to understand and be sensitive to customers' needs and feelings, and to personalize the service experience accordingly. This dimension is crucial for creating a positive emotional bond between customers and the service organization.

Which of the Following Service Dimensions Involves Providing Caring and Individualized