With reference to the "Net Promoter" customer loyalty metric,the "Net promoter score" is calculated by:

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The Net Promoter Score (NPS) is calculated by subtracting the percentage of detractors (customers who give a score of 0-6 on a scale of 0-10) from the percentage of promoters (customers who give a score of 9-10). The resulting score can range from -100 to +100, with a higher score indicating higher customer loyalty and advocacy. Passively satisfied customers (those who give a score of 7-8) are not included in the calculation of the NPS.

With Reference to the "Net Promoter" Customer Loyalty Metric,the "Net