Which of the following are customers stuck with you and may be dissatisfied but they are highly loyal because there may not be a viable alternative?

Question

Quizplus · Accepted Answer

Hostages are customers who are dissatisfied and stuck with a company because they have invested time, money, or effort into the relationship, or because there are no other viable alternatives. They feel trapped and resentful, but are loyal because they have no other choice.

Which of the Following Are Customers Stuck with You and May