Which of the following best describes customers who tend to be dissatisfied or somewhere in the middle,switch to competitors,and are unhappy with you?

Name: Which of the following best describes customers who tend to be dissatisfied or somewhere in the middle,switch to competitors,and are unhappy with you?
Brand: Quizplus
Rating: 4.9 (61 reviews)

Question

Quizplus · Accepted Answer

Defectors/Terrorists are customers who have switched to a competitor and are not happy with their previous provider. They may actively try to convince others not to do business with the company.

Which of the Following Best Describes Customers Who Tend to Be