________ and ________ are both highly loyal,but for different reasons.
A) Apostles;Hostages
B) Defectors;Mercenaries
C) Apostles;Defectors
D) Mercenaries;Hostages
Correct Answer:
Verified
Q34: _ are customers who have high satisfaction
Q35: _ are customers who are completely satisfied,have
Q36: Which of the following is most likely
Q37: LCV calculations are important for firms trying
Q38: The key to using customer service to
Q40: A major benefit of the lifetime customer
Q41: The frequent-flyer programs offered by every major
Q42: _ encourage repeat purchasing through a formal
Q43: According to the text,_ products have formed
Q44: Identify the core product for a car.
A)reliability
B)service
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